Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.

You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates

• Domestic (United States) — Standard Shipping: $5.99 (5–7 business days)
• Domestic (United States) — Express Shipping: $12.99 (2–3 business days)
• Canada — Standard Shipping: $14.99 (7–14 business days)
• United Kingdom & Europe — Standard Shipping: $19.99 (10–18 business days)
• Rest of World — Standard Shipping: $24.99 (14–21 business days)

Delivery Times

Estimated delivery times begin after your order has been dispatched and may vary depending on your location and customs processing. International orders may be subject to import duties and taxes, which are the responsibility of the buyer.

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.

• Items must be unworn, unwashed, and in original condition with all tags attached.
• Items must be returned in their original packaging.
• Sale items and items marked as "Final Sale" are not eligible for returns or exchanges.
• Customized or altered items cannot be returned.

Refunds & Exchanges

Once your return is received and inspected, we will notify you via email. Approved refunds will be processed to your original payment method within 5–7 business days.

If you would like to exchange an item for a different size or color, please contact us at info@thobecollective.com before shipping your return.

Important Notes

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• We are not responsible for packages lost during return shipping — we recommend using a trackable shipping service.
• Refunds do not include original shipping fees unless the return is due to our error.